At Mimi Designs, we appreciate how important it is to get your order delivered to you as soon as possible. Therefore, we currently use UPS as our US courier and DHL for shipments traveling to destinations outside the US.

Once you select your item(s) you will be able to select which country you wish to deliver to and be able to view your available delivery options and charges.  

• UK ZONE
• EURO NON EU ZONE
• INTERNATIONAL (NON EU)

Do you deliver to PO Box addresses?
No, we do not deliver to PO Box addresses.

Do you deliver to hotels?
Yes, we can deliver to your hotel.

Do I have to sign for delivery?
As MIMI DESIGNS purchases may be delivered to addresses other than the billing address given by the cardholder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an email and a copy of the invoice will be sent to the cardholder's registered email address and home address, and we will require a signature upon delivery for all goods shipped.

Can I track my shipment?
It's easy to track your order, simply visit UPS.com or DHL.com and enter the tracking number that was sent to you via email. Or, you can contact the Customer Care Team at info@mimidesigns.co

We hope you are delighted with your order. If you are not perfectly satisfied, you may return items within 14 days of date of receipt. Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Care immediately.

Please read our return policy carefully to ensure you can proceed with your request as quickly as possible.

Item must be returned within 14 days of original receipt.

All returns should be sent back to us in their original packaging provided.

The item(s) should be returned unworn and in perfect condition, with all MIMI DESIGNS garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.

Email info@mimidesigns.co to request a Return Authorization Number.   In your return request, provide the original order number and reason for the requested return.

Pack the items: Pack your return item(s) using the original packing provided. The item must be unworn, in perfect condition with all garment tags and labels attached.  Returns that are damaged or returned without the original labels will not be accepted.

Label the package: Attach address label securely to the box, ensuring the previous delivery label is covered.  You must write the Return Authorization Number provided by Mimi Designs on the outside of the package.  Mimi Designs does not pay for shipping for returned items.  

Item must be returned within 14 days of original receipt.

If you need any assistance please contact Customer Care Team by email info@mimidesigns.co

All successfully returned items will be credited to the original payment. The original shipping charges and any return shipping charges will not be refunded. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. If you have any questions, or wish to discuss the returns procedure in further detail, please do not hesitate to email us:  info@mimidesign.co